|
Challenging Behavior
|
What to Do….
|
|
Overly Talkative
Is the first to respond to questions and has lots to say. If allowed, will monopolize the discussion.
|
-
Interrupt in a friendly tone with, “That’s an interesting point. I’d like to hear more about it at the break, does anyone else have a question or comment?”
-
If you have an agreement that everyone have a fair chance to be heard, you can remind the person of the agreement.
|
|
Rambling
Lacks focus on the subject; talks regardless of the lack of relevance to the topic.
|
-
Acknowledge the person by saying “That sounds interesting, but since we have limited time, for now, let’s go back to (topic).”
|
|
Personal Processing
Wants to talk in depth about a related personal experience at a level that feels inappropriate for the group or setting.
|
-
Acknowledge the person sensitively, saying, “This sounds very important. Would you be willing to talk about it with me after we’re done with the group?” Be prepared with referrals, if appropriate.
|
|
Distracting
Distracts by having a side conversation while someone else is talking.
|
-
Pause and simply remark that it is difficult to hear when more than one person is talking.
-
If possible, place yourself next to the person so that they will become more aware of the distraction.
|
|
Misstatements
Makes an obvious incorrect statement.
|
|
|
Disputing
May challenge you or put you on the spot by asking you to give a personal opinion or take sides on a controversial issue.
|
-
Respond diplomatically without getting drawn in. “There are many differing opinions on that issue. Unfortunately, I’m not an expert in that area and don’t feel comfortable commenting, so I’d like to return to the topic of…” or,
-
If appropriate, give your opinion in a sensitive way without taking sides.
|
|
Negative Storytelling
Has a personal account or “knew someone” who had a negative experience with a similar program.
|
-
Thank the person and return to the topic.
-
Acknowledge that there is always a risk when we join forces with others. State your belief that it is worth the risk, and restate your own motivation for trying this out.
|
